Automations
They submit. Aura goes to work.
Their answers decide what happens next: the priority, the routing, the alert, and the message the customer gets back.
Okafor & Lane
New client intake
Dani finished the intake form
- MatterInjury claim
- DeadlineCourt date this month
- ConsultationVideo call
Priority set
High
Opens at the top of the intake list.
Routed
Intake team
intake-team@okaforlane.example
Duty attorney texted
Court date this month: Dani, injury claim. Consultation by video call.
Dani emailed · right away
Your claim is with our intake team, Dani
Written from her answers, not from a template.
Prioritised, routed and answered before anyone at the firm opened the request.
What they said decides what happens.
One firm, two clients, two completely different responses.
Tell Aura what should happen next.
Point a rule at any question, then choose what Aura does when the answer matches.
Before anyone opens it, Aura is already working.
The first minutes should not depend on someone being free.
A new client request9:01 am
Traditional intake
- 9:01 amThe request arrives
- Two hours laterSomebody opens it
- That afternoonForwarded to intake
- End of dayThe office closes
- Next morningThe client hears back
Tomorrow.
before the client hears anything
Four people had to touch it
Aura working
- 9:01 amThe request arrives
- 9:01 amPrioritised
- 9:01 amRouted to intake
- 9:01 amDuty attorney notified
- 9:01 amThe client has a reply
9:01 am.
the same minute it arrived
Nobody had to be free
One connected system, not three tools.
Automations are not a separate product bolted onto a form. They are what the same system does with the answers it just collected.
Experiences
How the customer answers
A page to read, one question at a time, or a conversation they can talk to.
See it livePersonalization
What that customer sees
Their name, their answers, their images and video, prepared before you send.
See it liveAutomations
What Aura does about it
The answers decide the priority, the routing, the alert and the follow-up.
You are hereYour customer tells Aura what they need. Aura handles what happens next.
Build the system once, write the rules in plain language, and let every answer decide what the business does about it.