Blueprint preview

A Gift for Them

Experience how Aura handles the first digital contact: answering questions, collecting context, and guiding every customer to the right next step. This is a demo; payments, bookings, and messages are simulated.

About this demo

Blueprint

Submissions stay private

Payments and automations are off

Bookings and messages are simulated

One connected customer journey

From first answer to next action.

AuraFormsguidestheexperiencebeforesubmit,keepseveryanswerorganized,thencontinueswiththerightfollow-upaftersubmission.

Guides

Captures the answers and customer context

Adapts

Changes the path based on saved rules

Continues

Runs the configured follow-up after submit

configured tasks

1 active, 1 ready to activate

Seconds

reply timing when conditions match

configured messages and alerts

1 customer message

Nothing hidden behind “automation”

See your business automation, step by step.

This is the system's starting automation. After activation, adjust the triggers, timing, recipients, and message copy to fit how your business actually works.

Follow the customer journey

01Customer email

Email the customer: Your gift ideas from Hearth & Bloom

Trigger: Send the gift picks, and the card message to the team: When Where should we send your order details? is provided
Timing: Immediately after submission
Destination: Where should we send your order details?

Customer emailEmail

Your gift ideas from Hearth & Bloom

Hearth & Bloom

Sample email

to Where should we send your order details?

Hi Shopper, Here is what you chose for your recipient | lower: Cosy under35 gifts Cups under35 gifts Cups under35 over Plants under35 gifts Writing under35 gifts...

Speed to lead

The customer hears back in seconds, while they are still deciding.

Replaces: Writing the first reply to every enquiry

02Team emailConnection needed

Alert the team: Gift ideas for a recipient | lower: Loves, Budget

Trigger: When Where should we send your order details? is provided
Timing: Immediately after submission
Destination: The configured team email

Team notification emailEmail

Gift ideas for a recipient | lower: Loves, Budget

Hearth & Bloom

Sample email

to The configured team email

Shopper, Email For: Recipient. Loves: Loves. Budget: Budget. Chose: Cosy under35 gifts Cups under35 gifts Cups under35 over Plants under35 gifts...

Right person, full context

Whoever handles it gets every detail before they pick up the phone.

Replaces: Forwarding details to the right person

Re-typing details from calls and emails

Reading every request to decide who takes it

Writing the first reply to every enquiry

Re-typing details from calls and emails

Reading every request to decide who takes it

Writing the first reply to every enquiry

The result

The follow-up runs. Your team stays human.

It watches, decides, sends, and remembers, so the business responds consistently without adding another manual process.

The system behind first contact

Every first contact keeps moving.

Aura doesn't stop when the conversation ends. It organizes what the customer shared, routes the request, completes the next step, and keeps follow-up moving, so your team can act with context.

Product Finder

Intake7Routing17Email Follow-upKnowledge Assistant

First contact experience

The customer gets answers, shares the right context, and is guided to the next step.

Then, after they submit

Aura turns first contact into action

1Submission captured
Answers and contact details become one organized record.
2Best path selected
Intent and answers determine the right next step.
3Customer questions answered
Business knowledge helps customers understand the offer and next step.
4Follow-up email queued
The customer receives the right message at the right time.

Make this blueprint your own: keep what works, change any step, or add more in your workspace. Live messages, bookings, payments, and integrations remain disabled in this public demo.