Loading blueprint…
Home services reputation
Ask every customer after every job. Happy ones get their own words back, ready for Google. Unhappy ones reach the owner before they reach the internet.
Most happy customers never think to leave a review, and the ones who are upset rarely tell you first. By the time you read a one-star review, the chance to fix it has passed.
Today, by hand
With this system
In the order your customer sees it, on any phone, in your branding.
The customer rates the job and says who looked after them, pre-filled from your link.
Right after the visit
They pick what stood out and describe it in a sentence. Those exact words are shown back with a copy button and a Google review button.
They explain what went wrong and choose how you can make it right. The owner gets an email and a text with everything needed to call back.
Enabled actions run when their conditions match and the required accounts are connected. Staff alerts need a real destination and explicit activation during setup. Requests alone do not confirm bookings, payments or completed service.
No more manual review requests or reminder emails.
Results depend on how often you send the link, your service and your current process. Aura does not guarantee reviews, ratings or revenue.
Customer email
Immediately after submission
Email the customer: Maya, thank you for the kind words
When How would you rate the service today? is greater than 3
Customer email
2 days after submission
Email the customer: Maya, a quick favour?
When How would you rate the service today? is greater than 3
Team email
Immediately after submission
Alert the team:
The blueprint is yours to customize. Prefer a hand? A specialist builds it with your branding, wording and connections, then walks you through it.
Checking whether your Aura plan changes today's total…
Share your website or brand materials. An Aura-approved specialist will customize this blueprint for you, including:
We configure the setup around your preferences, using the features available on your Aura plan and the services you connect.
Approve temporary build access to continue.
Sign in or create a free account before checkout.
Your blueprint copy is free and unpublished until you choose to launch it. Aura setup is optional. Plan requirements and any subscription or usage fees apply when you run the system and are separate from the setup fee.
Our setup guarantee
Your system, branded for your business and ready for your review. If we miss the 48-hour deadline, you can claim a full refund of your setup fee.
100%
setup fee back
48-hour setup promise
The 48-hour clock starts after payment when you share your website or brand materials and grant build access. These are elapsed hours, including weekends. The promise is a setup ready for review; publishing follows your approval. We guide you through any account connections needed for live delivery. Request the setup-fee refund through Contact Support if we miss the deadline. Your AuraForms subscription and usage charges are separate.
Yes, as long as everyone is invited to review on the same terms. Every customer, whatever their rating, gets the same Google review link and the same reminder. What changes is the private conversation: happy customers are thanked with their own words, and unhappy ones get an apology and a follow-up. Google prohibits selectively asking only happy customers, and this system never does.
They can tap Copy my words on the page, and the same words arrive in their email next to the review button. On a phone it is copy, tap, paste.
No. Customers receive a text only if they enter a mobile number and tick the box asking for the review link by text.
Use the blueprint yourself, or have Aura set it up with your branding, review link and team in 48 hours.
Everyone receives a personal email with the same review link. Happy customers see their own words in it, and one reminder follows two days later.
Same day, then 2 days
When How would you rate the service today? is greater than 3
Customer email
Immediately after submission
Email the customer: Maya, I read your feedback
Customer email
2 days after submission
Email the customer: Maya, a quick favour?
Team email
Immediately after submission
Alert the team: Follow up today: Maya Chen rated the visit Rating/5
When What happened and what would have made it better? is provided
Team text
Immediately after submission
Text the team about the submission
Priority update
As soon as the submission arrives
Mark the submission as high priority
Customer email
Immediately after submission
Email the customer: Maya, thank you for your feedback
Team email
Immediately after submission
Alert the team: Feedback only: Maya Chen rated the visit Rating/5
When How can we make it right? is No action needed
Team text
Immediately after submission
Text the team about the submission
Customer text
Immediately after submission
Text the customer with the next step
Send it after every visit. One link serves every customer. A personalized link pre-fills the team member, so you see who earns the most praise.
Walk through the finished setup with your specialist. Check your branding, messages and next steps before you approve publishing.
Have a question once you’re using your setup? Open Contact Support in your workspace. Send the details to our team and get a reply by email.
In your Google Business Profile, choose Ask for reviews and copy the link. Paste it in once and it updates the page, the emails and the text.
Yes. Send each customer a personalized link with the technician’s name filled in. Every owner alert and thank-you email names them.
