Payment built in
Customer completes
Service visit and diagnosis
Price adapts to their selections
The final CAD amount is calculated from the choices made in the intake.
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HVAC and plumbing
Book the emergency call while your techs are on the job.
Homeowners describe the problem, get safety steps, pick an arrival window and pay the diagnostic fee. Your dispatcher gets a complete brief, and emergencies get a text.
Every missed call is a job for the next company on Google.
When the furnace dies at 9 pm, homeowners call down the list until someone answers. If your team is on a job or off the clock, that job goes elsewhere. And the calls you do catch often arrive without the address, the equipment or the urgency.
Today, by hand
- Calling back voicemails after hours
- Asking for the address, equipment and symptoms on every call
- Sending techs without the right part
- Collecting the service fee on site
With this system
What your customer experiences
In the order your customer sees it, on any phone, in your branding.
- 1
What’s going on?
The homeowner taps a picture: no heat, no cooling, leak, no hot water or a blocked drain.
- 2
Safety first
A gas or smoke answer tells them to leave and call the utility. A leak shows how to shut off the water.
- 3
When and where
They choose emergency or an arrival window, add a photo of the equipment label and enter the address.
What happens automatically
Fewer back-and-forth calls before every dispatch.
Time saved and jobs won depend on your call volume and current process. Aura does not answer phone calls.
Every request
Immediately
Confirmation email and text to the customer, and a complete brief to dispatch
Emergency selected
Immediately
Text to the on-call dispatcher with the address and callback numberEmergency
Higher-risk household
Immediately
Priority flag and a text to dispatchPriority
Revenue moment built in
Turn intent into a booked, paid next step.
Thissystemdoesmorethancollectasubmission.Thecustomercanchooseatimeandcompletetherequiredpaymentwhiletheirintentisstillhigh.
Revenue is part of the workflow
The valuable next step happens before the customer leaves for another tab or another day.
The commercial path
Connected to the submission Booking built in
Customer reserves
Northfield service visit
Google Calendar120-minute availability
Shown when the saved customer condition is met
One connected commercial journey
The business receives the submission, payment status, and appointment context together without matching records across separate tools.
Preview payments and bookings are simulated. Live use requires the owner’s Stripe and calendar connections.
What you get
In your inbox, every time
- Problem, urgency and safety answers
- Equipment notes and photos
- Service address, contact details and the booked window
- Payment confirmation
Use it yourself, or have us set it up
The blueprint is yours to customize. Prefer a hand? A specialist builds it with your branding, wording and connections, then walks you through it.
- Your business name, branding and photos
- Questions and wording for your services
- Customer emails and texts written in your voice
- Owner and team alerts
- Test submissions and a walkthrough
Make it yours
$99 USDone-time setup fee
Checking whether your Aura plan changes today's total…
Your system, ready in 48 hours.Or your setup fee back. In full.With Aura setup. See the 48-hour guarantee and terms.
Share your website or brand materials. An Aura-approved specialist will customize this blueprint for you, including:
- Your branding, images, and questions.
- Your workflows, including who gets notified by email or text and when.
- Customer follow-ups and appointment reminders where needed.
We configure the setup around your preferences, using the features available on your Aura plan and the services you connect.
Approve temporary build access to continue.
Sign in or create a free account before checkout.
Your blueprint copy is free and unpublished until you choose to launch it. Aura setup is optional. Plan requirements and any subscription or usage fees apply when you run the system and are separate from the setup fee.
Our setup guarantee
Your system, ready in 48 hours.Or your setup fee back. In full.
Your system, branded for your business and ready for your review. If we miss the 48-hour deadline, you can claim a full refund of your setup fee.
100%
setup fee back
48-hour setup promise
The 48-hour clock starts after payment when you share your website or brand materials and grant build access. These are elapsed hours, including weekends. The promise is a setup ready for review; publishing follows your approval. We guide you through any account connections needed for live delivery. Request the setup-fee refund through Contact Support if we miss the deadline. Your AuraForms subscription and usage charges are separate.
Questions before you launch
Does it answer my phone?
No. It handles requests from your website, Google profile, texts and voicemail greeting. Many owners point their after-hours greeting to the booking link.
Can I charge more for emergencies?
Yes. The sample charges $89 for a diagnostic visit and $60 more for emergency dispatch. Set your own amounts, or remove the payment step.
Does it work for plumbing as well as HVAC?
Yes. It is built for dual-trade companies: heating, cooling, water heaters, leaks and drains. Remove any trades you do not offer.
Win the 9 pm call without answering it.
Use the blueprint yourself, or have Aura configure it with your dispatch calendar, fees and on-call number.