Booking built in
Customer reserves
Hartwell drop-off
Google Calendar30-minute availability
Shown when the saved customer condition is met
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Book the repair
Every repair request, ready before the car arrives.
Drivers say or type what is wrong, pick the exact vehicle, book a drop-off and set how much you can fix without calling.
Service desks spend the morning on the phone collecting vehicle details and drop-off times.
A guided voice conversation: what they need and whether it is safe to drive, the vehicle, what they noticed, and the visit. Unsafe vehicles get tow instructions. Drop-off day brings a reminder.
Today, by hand
- Service desks spend the morning on the phone collecting vehicle details and drop-off times.
With this system
- Spoken or typed requests with the exact vehicle
- Drop-offs booked, with tow and shuttle alerts by text
- A repair approval limit agreed before work starts
What your customer experiences
In the order your customer sees it, on any phone, in your branding.
- 1
The customer experience
A guided voice conversation: what they need and whether it is safe to drive, the vehicle, what they noticed, and the visit. Unsafe vehicles get tow instructions. Drop-off day brings a reminder.
- 2
Your next opportunity
Every car arrives with its symptoms, vehicle and approval limit already recorded.
What happens automatically
Spend less time on repetitive coordination.
Actual time saved and business results depend on usage and your current process.
Customer email
Immediately after submission
Email the customer: Your Hartwell Auto Care drop-off: Year Model
When Email Address is provided
Team email
Immediately after submission
Alert the team: New drop-off: Service need,
Booking moment built in
Move the customer directly into a booked next step.
Thissystemdoesmorethancollectarequest.Thecustomercanchooseanavailableappointmentwithoutleavingtheintakeorwaitingforschedulingback-and-forth.
Scheduling is part of the workflow
The customer can reserve the next step while their request and business context are still connected.
The commercial path
Connected to the submissionThe request and scheduled time stay connected
The business receives the customer’s context with the appointment, so the team can prepare before the conversation begins.
Preview bookings are simulated. Live scheduling requires the owner’s calendar connection.
What you get
In your inbox, every time
- Vehicle, mileage, symptoms, photos, drop-off time, ride needs and approval limit.
Where to share it
- Website
- Share the published or personalized experience.
- Google Business Profile
- Share the published or personalized experience.
- Voicemail greeting
- Share the published or personalized experience.
Use it yourself, or have us set it up
The blueprint is yours to customize. Prefer a hand? A specialist builds it with your branding, wording and connections, then walks you through it.
- Pickup, Review & Service Reminder
- Car Care Club
- Business branding and service details
- Customer responses and complete team briefs
- Calendar connection or availability requests
- Configured follow-up links
Our setup guarantee
Your system, ready in 48 hours.Or your setup fee back. In full.
Your system, branded for your business and ready for your review. If we miss the 48-hour deadline, you can claim a full refund of your setup fee.
100%
setup fee back
48-hour setup promise
The 48-hour clock starts after payment when you share your website or brand materials and grant build access. These are elapsed hours, including weekends. The promise is a setup ready for review; publishing follows your approval. We guide you through any account connections needed for live delivery. Request the setup-fee refund through Contact Support if we miss the deadline. Your AuraForms subscription and usage charges are separate.
Questions before you launch
What if I’m not technical?
Share your website, links to flyer photos or business documents, or all of them. Your specialist matches your branding, prepares the systems and messages, and guides any account connections. You review the work and walk through how to use it before publishing.
What if I need help after setup?
Open Contact Support in your AuraForms workspace. Submit your question and our team can follow up by email. Include the system and the step you need help with so we can look into it. You have a support channel after the setup is complete.
Does it answer my phone?
No. Put the intake and roadside links in your voicemail greeting, Google Business Profile and website. Drivers who submit get an immediate confirmation, and stranded or unsafe requests are texted to your on-call technician.
How does the Car Care Club get paid?
Make this system yours.
Use the blueprint yourself or have Aura configure it for your business.
