AUTO REPAIR SERVICE DESK SYSTEM
Fill the bays. Approve the work. Keep every car coming back.
Five systems for independent repair shops: book repairs, reach stranded drivers, get estimates approved, turn pickups into the next visit and sell a monthly car care plan.
- One-time setup
- $199 USD
- Plus Launch, starting at
- $49 USD/month
Already on an eligible plan? Keep your subscription. Plan limits apply; additional usage may cost extra.
Five systems. One customer journey.
5 systems, 5 customer experiences and 31 automations, built to work together. One of them earns you revenue every month. Each one is its own system with its own link, so you can share it wherever that moment happens.
System 1
Win the inquiry
Repair Intake & Drop-Off
Drivers say or type what is wrong, pick the exact vehicle, book a drop-off and set how much you can fix without calling.
Voice view1 experience7 automations
- Your customer
- 4 steps: What you need, Your vehicle, What you noticed and Your visit
- Then, automatically
- 2 customer emails
Keep wrenching. The desk handles itself.
A driver has a warning light. Another is stranded on the highway. A third needs to approve a brake job. See how each system responds, what it sends and the brief your desk receives.
- Every request arrives with the vehicle and symptoms recorded.
- Stranded drivers and tow-ins reach the desk by text.
- Approvals, reviews and memberships happen from the customer’s phone.
Try it with sample details. This demo simulates messages and bookings; it won’t contact you.
Get my systems liveIncluded Systems
Configured automation · Preview
After they respond.
Open a step to see its condition and sample message. Each action runs only when its rules match.
Customer email · Immediately after submissionEmail the customer: Your Hartwell Auto Care drop-off: Year Model
The customer gets a consistent answer without someone writing and sending it manually.
When: Confirm the drop-off to the customer: When Email Address is provided
Sample message
Hi First Name, Thanks for booking your Year Make Model in for Service need . Because it should not be driven, Sarah Mitchell will call you to arran...Team email · Immediately after submissionAlert the team: New drop-off: Service need, Year Make Model
The right person receives the submission context and can respond without checking the dashboard all day.
When: When Email Address is provided
Sample message
Service need . Safe to drive: Can drive Vehicle: Year Make Model, Mileage miles Visit: Visit plan Customer notes: Details Estimate by:...Customer text · Immediately after submissionText the customer with the next step
The next step reaches the customer on their phone while the request is still fresh.
When: Confirm the drop-off to the customer: When Email Address is provided
Sample message
Hartwell Auto Care: Thanks, we have your details. Sarah will send your estimate before any work beyond your limit.Team text · Immediately after submissionText the team about the submission
Urgent or high-value requests can reach the team quickly, even when nobody is watching an inbox.
When: Tow-in: alert the service desk by text: When Is it safe to drive? is No, it needs a tow
Sample message
TOW-IN: Year Make Model, Service need. Call First Name at Mobile Number to arrange the tow.Priority update · As soon as the submission arrivesMark the submission as high priority
Important submissions are separated from routine responses so the team knows where to focus first.
When: Tow-in: alert the service desk by text: When Is it safe to drive? is No, it needs a tow
Team text · Immediately after submissionText the team about the submission
Urgent or high-value requests can reach the team quickly, even when nobody is watching an inbox.
When: Needs a ride: tell the desk to hold a shuttle slot: When How would you like to handle the visit? is I need a ride (shuttle)
Sample message
Shuttle needed: First Name Last Name, Mobile Number, dropping off a Year Model. Hold a ride.Customer email · On Choose a drop-off timeEmail the customer: Your drop-off at Hartwell is today
The customer gets a consistent answer without someone writing and sending it manually.
When: Drop-off day: remind the customer: When Is it safe to drive? is not No, it needs a tow
Sample message
Hi First Name, Your Year Model is booked in with Hartwell Auto Care today. Please bring your keys and the locking wheel nut key if you have one. Need to ch...
This preview explains the configured workflows. It does not send messages or create bookings.
From the first call to the monthly member.
Intake, roadside requests, estimate approval, pickup follow-up and a monthly membership each have their own system and their own link, and they share one branding, one inbox and one set of shop details.
Powered by Aura
The follow-up runs. You run your business.
Aura connects what customers tell you to what happens next: a personal reply, a requested follow-up, a booking or a brief in your inbox. Your specialist sets it up. Change the branding, wording and workflows, reuse them for your next campaign, and add more systems as your business grows.
They tell you what they need.
A branded experience captures their answers and requested next step.
Send what you have. We’ll build your systems.
Your specialist builds all five systems in your branding, sets your services, plan terms and prices, prepares every message and connects your calendar, texts and Stripe. You review the finished setup with us before anything is published.
Share your business materials.
Send your website, links to photos of your flyers, documents—or all of them. We use your existing branding, services and words as the starting point. No website needed.
We build your systems.
We customize the five systems, prepare your messages and configure the follow-up. We ask for anything missing and guide connections that need your authorization.
Review and launch.
Your setup is ready for review within 48 hours of payment, your brand materials and build access. Walk through it with your specialist, approve publishing and start using your systems.
- Your branding matched across all five systems.
- Ready for review within 48 hours, or your setup fee refunded.
- Your approval before publishing.
Our setup guarantee
Your systems, ready in 48 hours.Or your setup fee back. In full.
All 5 systems, branded for your business and ready for your review. If we miss the 48-hour deadline, you can claim a full refund of your setup fee.
100%
setup fee back
48-hour setup promise
The 48-hour clock starts after payment when you share your website or brand materials and grant build access. These are elapsed hours, including weekends. The promise is a setup ready for review; publishing follows your approval. We guide you through any account connections needed for live delivery. Request the setup-fee refund through Contact Support if we miss the deadline. Your AuraForms subscription and usage charges are separate.
A few things worth knowing
What exactly am I buying?
Your specialist builds all five systems in your branding, sets your services, plan terms and prices, prepares every message and connects your calendar, texts and Stripe. You review the finished setup with us before anything is published. The $199 fee covers setup. Your AuraForms subscription is billed separately.
How does the 48-hour guarantee work?
After payment, share your website or brand materials and grant build access. Your five branded systems will be ready for review within 48 elapsed hours, including weekends, or we refund your setup fee in full. If we miss the deadline, request your refund through Contact Support. You approve publishing, and we guide any account connections needed for live messages or bookings. Platform subscription and usage charges are separate.
What if I’m not technical?
Your business. Your branding. Built for you.
Five systems for repair bookings, roadside requests, approvals, reviews and monthly revenue. Built for your shop and ready for review within 48 hours, or your setup fee is refunded.
