Booking built in
Customer reserves
Maintenance: Resident Property Unit Unit Number - Issue Category
Google Calendar60-minute availability
Shown when the saved customer condition is met
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MAINTENANCE & EMERGENCY AUTOMATION
Also available in the Property Management Client & Resident Suite packageRoute routine repairs, urgent-but-stable issues, and true emergencies differently, with immediate escalation and safety guidance when it matters.
This blueprint is your starting point. Keep the design and make a few changes, or customize the questions, content, and workflows for your business.
Our setup guarantee
Your system, branded for your business and ready for your review. If we miss the 48-hour deadline, you can claim a full refund of your setup fee.
100%
setup fee back
48-hour setup promise
The 48-hour clock starts after payment when you share your website or brand materials and grant build access. These are elapsed hours, including weekends. The promise is a setup ready for review; publishing follows your approval. We guide you through any account connections needed for live delivery. Request the setup-fee refund through Contact Support if we miss the deadline. Your AuraForms subscription and usage charges are separate.
Thissystemdoesmorethancollectarequest.Thecustomercanchooseanavailableappointmentwithoutleavingtheintakeorwaitingforschedulingback-and-forth.
Scheduling is part of the workflow
The customer can reserve the next step while their request and business context are still connected.
The commercial path
Connected to the submissionCustomer reserves
Shown when the saved customer condition is met
The request and scheduled time stay connected
The business receives the customer’s context with the appointment, so the team can prepare before the conversation begins.
Preview bookings are simulated. Live scheduling requires the owner’s calendar connection.
System instructions
These instructions capture the intended customer experience, business context, and next-step workflow. Copy and adapt them, or add the complete system to your workspace above.
Severity-aware maintenance routing with safety-first emergency escalation and real access-window booking.
One connected customer journey
AuraFormsguidestheexperiencebeforesubmit,keepsbookingconnectedtothecustomercontext,thencontinueswiththerightfollow-upaftersubmission.
Guides
Captures the answers and customer context
Books
Secures the appointment while intent is high
Continues
Runs the configured follow-up after submit
15
Automatic actions
Active in this starting system
3
Delivery channels
Email · Text message · Workspace priority
15
Messages and internal actions
10 customer messages · 4 team alerts · 1 workspace action
Nothing hidden behind “automation”
This is the system's starting automation. After activation, adjust the triggers, timing, recipients, and message copy to fit how your business actually works.
We received your maintenance request, Resident First Name
AuraForms automation
Delivered automaticallyto Email Address
Hi Resident First Name, We received your Issue Category request for Resident Property Unit Unit Number. Describe the issue in detail #if Is this affecting water, power, heat, security, or safe use of the unit? = "Yes — immediate danger (fire, gas smell, flooding, no exit, structural failure)"...
Why this matters
The customer gets a consistent answer without someone writing and sending it manually.
AuraForms
Automated customer follow-up
Why this matters
The next step reaches the customer on their phone while the request is still fresh.
EMERGENCY: Resident Property Unit Unit Number — Resident First Name Resident Last Name
AuraForms automation
Delivered automaticallyto Internal Alert Recipient
Immediate-danger issue reported. Resident First Name Resident Last Name · Mobile Number · Unit Unit Number, Resident Property Category: Issue Category...
Why this matters
The right person receives the submission context and can respond without checking the dashboard all day.
AuraForms
Automated team alert
Why this matters
Urgent or high-value requests can reach the team quickly, even when nobody is watching an inbox.
Why this matters
Important submissions are separated from routine responses so the team knows where to focus first.
Issue Category request: Resident Property Unit Unit Number
AuraForms automation
Delivered automaticallyto Maintenance Team / Vendor Alert Recipient
New Issue Category request from Resident First Name Resident Last Name at Resident Property Unit Unit Number. Description: Describe the issue in detail...
Why this matters
The right person receives the submission context and can respond without checking the dashboard all day.
Maintenance brief: Resident Property Unit Unit Number
AuraForms automation
Delivered automaticallyto Internal Alert Recipient
Full request context for dispatch: Category: Issue Category Description: Describe the issue in detail Best contact method: Best way to reach you Access not...
Why this matters
The right person receives the submission context and can respond without checking the dashboard all day.
Your maintenance access window
AuraForms automation
Delivered automaticallyto Email Address
Hi Resident First Name, your requested access window is being confirmed by the team.
Why this matters
The customer gets a consistent answer without someone writing and sending it manually.
Reminder: maintenance access today
AuraForms automation
Delivered automaticallyto Email Address
Hi Resident First Name, this is a reminder that Business Name has access scheduled today for the Issue Category issue at Resident Property Unit Unit Number...
Why this matters
The customer gets a consistent answer without someone writing and sending it manually.
How did the Issue Category repair go?
AuraForms automation
Delivered automaticallyto Email Address
Hi Resident First Name, our records show the team visited Resident Property Unit Unit Number yesterday for the Issue Category issue. If anything still...
Why this matters
The customer gets a consistent answer without someone writing and sending it manually.
Reminder: today's maintenance visit
AuraForms automation
Delivered automaticallyto Email Address
Hi Resident First Name, this is a reminder that Business Name has access scheduled today for the Issue Category issue at Resident Property Unit Unit Number...
Why this matters
The customer gets a consistent answer without someone writing and sending it manually.
How did the Issue Category repair go?
AuraForms automation
Delivered automaticallyto Email Address
Hi Resident First Name, our records show the team visited Resident Property Unit Unit Number yesterday for the Issue Category issue. If anything still...
Why this matters
The customer gets a consistent answer without someone writing and sending it manually.
One more detail on your request
AuraForms automation
Delivered automaticallyto Email Address
Hi Resident First Name, if you have additional photos or details about the Issue Category issue, reply to this email so the team can prepare before arriving.
Why this matters
The customer gets a consistent answer without someone writing and sending it manually.
Status update on your maintenance request
AuraForms automation
Delivered automaticallyto Email Address
Hi Resident First Name, checking in on the Issue Category request at Resident Property Unit Unit Number.
Why this matters
The customer gets a consistent answer without someone writing and sending it manually.
Was the issue resolved?
AuraForms automation
Delivered automaticallyto Email Address
Hi Resident First Name, has the Issue Category issue at Resident Property Unit Unit Number been fully resolved? Reply and let us know if it still needs...
Why this matters
The customer gets a consistent answer without someone writing and sending it manually.
The result
AuraForms watches, decides, sends, and remembers—so the business can respond consistently without adding another manual process.
Resident maintenance requests, urgency routing, access coordination, and emergency escalation
Routine repairs, urgent access issues, and genuine emergencies all deserve a different response, but most maintenance forms funnel every request into one undifferentiated queue.
Requests are currently triaged manually by phone, text, or email. Access windows are currently coordinated manually. Actual savings depend on request volume and severity mix.
Illustrative estimate based on the manual steps this system can replace. Actual time saved depends on inquiry volume, configuration, and the property manager’s current process.
Customer journey
The resident sees clear guidance not to submit the form if anyone is in immediate danger.
The resident describes the issue, category, timing, and whether it affects water, power, heat, security, or safe use.
The resident shares permission to enter, pets or access considerations, and preferred windows.
The resident receives emergency guidance, urgent confirmation, or a real access-window booking depending on severity.
Immediately after submission
Add the link to the resident portal or app.
Include the link in move-in materials.
Professional customization
Questions
Preview the maintenance and emergency journey, add it to your workspace, or have a specialist configure categories, escalation, and alerts.
Walk through the finished setup with your specialist. Check your branding, messages and next steps before you approve publishing.
Have a question once you’re using your setup? Open Contact Support in your workspace. Send the details to our team and get a reply by email.
Post in lobbies or laundry rooms for quick reporting.
Share as a direct link when a resident calls in an issue.
Share a single resident-facing link across all properties; category, severity, and property/unit fields keep every request organized.
No. The emergency path explicitly tells residents not to put themselves in danger and to contact local emergency services first; submitting the form is never presented as a substitute.
No. Booking only appears on routine and stable-urgent paths, and only after access permission is confirmed.
A resolution check-in asks directly, and an unresolved response triggers a high-priority internal escalation.
