Booking built in
Customer reserves
Maintenance: Resident Property Unit Unit Number - Issue Category
Google Calendar60-minute availability
Shown when the saved customer condition is met
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MAINTENANCE & EMERGENCY AUTOMATION
Respond to every maintenance request at the right level of urgency.
Route routine repairs, urgent-but-stable issues, and true emergencies differently, with immediate escalation and safety guidance when it matters.
A single maintenance form treats a leak the same as an emergency.
Routine repairs, urgent access issues, and genuine emergencies all deserve a different response, but most maintenance forms funnel every request into one undifferentiated queue.
Today, by hand
- Manually triaging incoming requests by severity
- Coordinating access windows back and forth
- Escalating emergencies by phone as they come in
- Following up to confirm resolution
With this system
What your customer experiences
In the order your customer sees it, on any phone, in your branding.
- 1
Safety-first framing
The resident sees clear guidance not to submit the form if anyone is in immediate danger.
- 2
Issue details
The resident describes the issue, category, timing, and whether it affects water, power, heat, security, or safe use.
- 3
Access preferences
The resident shares permission to enter, pets or access considerations, and preferred windows.
What happens automatically
Enabled actions run when their conditions match and the required accounts are connected. Staff alerts need a real destination and explicit activation during setup. Requests alone do not confirm bookings, payments or completed service.
Estimated 10-20 minutes of manual triage and access coordination replaced per request.
Illustrative estimate based on the manual steps this system can replace. Actual time saved depends on inquiry volume, configuration, and the property manager’s current process.
Resident Maintenance & Emergency Concierge
Customer email
Immediately after submission
Email the customer: We received your maintenance request, Resident First Name
When Email Address is provided
Customer text
Immediately after submission
Text the customer with the next step
When Email Address is provided
Booking moment built in
Move the customer directly into a booked next step.
Thissystemdoesmorethancollectarequest.Thecustomercanchooseanavailableappointmentwithoutleavingtheintakeorwaitingforschedulingback-and-forth.
Scheduling is part of the workflow
The customer can reserve the next step while their request and business context are still connected.
The commercial path
Connected to the submissionThe request and scheduled time stay connected
The business receives the customer’s context with the appointment, so the team can prepare before the conversation begins.
Preview bookings are simulated. Live scheduling requires the owner’s calendar connection.
What you get
In your inbox, every time
- Issue category, description, and safety impact
- Access permission and considerations
- Photos and documents
- Best contact method and preferred access windows
Use it yourself, or have us set it up
The blueprint is yours to customize. Prefer a hand? A specialist builds it with your branding, wording and connections, then walks you through it.
- Business and emergency-contact branding
- Issue category and urgency branches
- Emergency escalation copy and internal SMS alert
- Booking connection for non-emergency paths
- Vendor and internal alert routing
- Test submissions across all severity paths
Our setup guarantee
Your system, ready in 48 hours.Or your setup fee back. In full.
Your system, branded for your business and ready for your review. If we miss the 48-hour deadline, you can claim a full refund of your setup fee.
100%
setup fee back
48-hour setup promise
The 48-hour clock starts after payment when you share your website or brand materials and grant build access. These are elapsed hours, including weekends. The promise is a setup ready for review; publishing follows your approval. We guide you through any account connections needed for live delivery. Request the setup-fee refund through Contact Support if we miss the deadline. Your AuraForms subscription and usage charges are separate.
Questions before you launch
Does this replace calling 911 or local emergency services?
No. The emergency path explicitly tells residents not to put themselves in danger and to contact local emergency services first; submitting the form is never presented as a substitute.
Is a normal calendar ever shown for an emergency?
No. Booking only appears on routine and stable-urgent paths, and only after access permission is confirmed.
What happens if an issue is not resolved?
A resolution check-in asks directly, and an unresolved response triggers a high-priority internal escalation.
Give every resident request the right level of urgency.
Preview the maintenance and emergency journey, add it to your workspace, or have a specialist configure categories, escalation, and alerts.