Hear the nuance of customer satisfaction in their own words.
Voice Processing Active
Aura runs this business system end to end: capture intent, evaluate decisions, trigger automation, and complete next steps without manual handoffs.
Text can hide context. Voice-first feedback allows customers to speak their mind, giving your team deeper qualitative data and emotional sentiment that numbers alone can't show.
The moment a conversation reaches the next step, Aura can automatically assign priority based on selected answers, send static or dynamic follow-up emails, or generate AI-personalized emails using your custom prompt. Your team is instantly informed and high-priority conversations are clearly flagged inside your dashboard.
After The Conversation You Can
How this strategy translates into measurable business growth.
Uncover the "Why" behind ratings with detailed voice responses.
Analyze sentiment automatically with conversation insights.
Identify drop-off points with granular analytics on voice sessions.
Voice-enabled responses allow hands-free feedback completion.
AI summaries provide instant sentiment and keyword analysis.
Drop-off analytics highlight exactly where users lose interest.
Alerts trigger for negative sentiment for immediate recovery.
Our fast response engine keeps every customer conversation clear, secure, and action-oriented.
Under 200 ms response times for natural conversations.
Enterprise grade encryption for all voice and text conversation data.
Smart branching based on intent, not just keywords.
Heatmaps and drop off points for voice flows.
Benchmarks across industries for this strategy.
Join trusted teams using customer conversation workflows to run real business work.
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