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REVIEW, RECOVERY & REFERRAL AUTOMATION
Send a personal follow-up that celebrates great service, identifies concerns for private recovery, makes honest Google reviews easier, and creates a comfortable referral path.
Part of the Property Management Client & Resident Suite packageA generic message misses the service context and gives the property manager no consistent way to acknowledge every rating, recover concerns privately, or offer a consent-respecting referral path.
Today, by hand
In the order your customer sees it, on any phone, in your branding.
The customer sees their name, the service provided, property or unit, and an optional personal note.
The customer rates the experience and shares what stood out, what could improve, and whether they want contact.
Every rating receives the same choice to open the configured Google review page, without gating, pressure, or incentives.
Enabled actions run when their conditions match and the required accounts are connected. Staff alerts need a real destination and explicit activation during setup. Requests alone do not confirm bookings, payments or completed service.
Estimated 10-20 minutes of request writing, reminder follow-up, and feedback handling replaced per customer.
Illustrative estimate based on the manual steps this system can replace. Actual time saved depends on inquiry volume, configuration, and the property manager’s current process.
Customer email
Immediately after submission
Email the customer: Thank you for your feedback, Customer First Name
When Customer Email is provided
Team email
Immediately after submission
Alert the team: Feedback for review:
The blueprint is yours to customize. Prefer a hand? A specialist builds it with your branding, wording and connections, then walks you through it.
Our setup guarantee
Your system, branded for your business and ready for your review. If we miss the 48-hour deadline, you can claim a full refund of your setup fee.
100%
setup fee back
48-hour setup promise
The 48-hour clock starts after payment when you share your website or brand materials and grant build access. These are elapsed hours, including weekends. The promise is a setup ready for review; publishing follows your approval. We guide you through any account connections needed for live delivery. Request the setup-fee refund through Contact Support if we miss the deadline. Your AuraForms subscription and usage charges are separate.
No. Every rating path receives the same neutral choice to share publicly. Lower ratings also trigger a personal recovery option and internal alert.
No. The customer can copy the feedback they wrote, open the configured Google review page, and decide what to paste and publish.
No. The referral path prepares an introduction message the customer can share themselves.
Preview the customer journey, add it to your workspace, or have a specialist configure the personalization, Google link, recovery alerts, and referral message.
With this system
The customer can copy or share a prepared introduction message without entering another person’s private phone or email.
When What Could Have Been Better? is provided
Team email
Immediately after submission
Alert the team: Contact requested: Customer First Name Customer Last Name
When Is there anything you would like us to contact you about? is Yes, please contact me
Priority update
As soon as the submission arrives
Mark the submission as high priority
When Is there anything you would like us to contact you about? is Yes, please contact me; or When Overall Experience Rating is 1
Team email
Immediately after submission
Alert the team: 1-star feedback: Customer First Name Customer Last Name
When Overall Experience Rating is 1
Team email
Immediately after submission
Alert the team: 2-star feedback: Customer First Name Customer Last Name
When Overall Experience Rating is 2
Team email
Immediately after submission
Alert the team: Mixed feedback: Customer First Name Customer Last Name
When Overall Experience Rating is 3
Customer email
Immediately after submission
Email the customer: The review link you requested
When Would you also like to share your experience publicly on Google? is Yes, show me the Google review link
Customer email
2 days after submission
Email the customer: The review link you requested
When Would one respectful reminder with the link be helpful? is Yes, send one reminder
Team email
Immediately after submission
Alert the team: Referral interest: Customer First Name Customer Last Name
When Would you feel comfortable introducing someone who may need property management help? is Yes, help me make an introduction
Team email
Immediately after submission
Alert the team: Future interest: Customer First Name Customer Last Name
When Interested in updates about additional properties or services? is Yes, keep me in the loop
Team email
Immediately after submission
Alert the team: Feedback summary: Customer First Name Customer Last Name
When Overall Experience Rating is provided
Create one recipient link for every completed service.. Saved business defaults stay ready while each request carries the customer name, service provided, and optional note.
Checking whether your Aura plan changes today's total…
Share your website or brand materials. An Aura-approved specialist will customize this blueprint for you, including:
We configure the setup around your preferences, using the features available on your Aura plan and the services you connect.
Approve temporary build access to continue.
Sign in or create a free account before checkout.
Your blueprint copy is free and unpublished until you choose to launch it. Aura setup is optional. Plan requirements and any subscription or usage fees apply when you run the system and are separate from the setup fee.
Walk through the finished setup with your specialist. Check your branding, messages and next steps before you approve publishing.
Have a question once you’re using your setup? Open Contact Support in your workspace. Send the details to our team and get a reply by email.
