12
Automatic actions
Active in this starting system
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REVIEW, RECOVERY & REFERRAL AUTOMATION
Also available in the Property Management Client & Resident Suite packageSend a personal follow-up that celebrates great service, identifies concerns for private recovery, makes honest Google reviews easier, and creates a comfortable referral path.
This blueprint is your starting point. Keep the design and make a few changes, or customize the questions, content, and workflows for your business.
Our setup guarantee
Your system, branded for your business and ready for your review. If we miss the 48-hour deadline, you can claim a full refund of your setup fee.
100%
setup fee back
48-hour setup promise
The 48-hour clock starts after payment when you share your website or brand materials and grant build access. These are elapsed hours, including weekends. The promise is a setup ready for review; publishing follows your approval. We guide you through any account connections needed for live delivery. Request the setup-fee refund through Contact Support if we miss the deadline. Your AuraForms subscription and usage charges are separate.
System instructions
These instructions capture the intended customer experience, business context, and next-step workflow. Copy and adapt them, or add the complete system to your workspace above.
Personalized feedback, private recovery, honest Google review access, and consent-respecting referrals.
One connected customer journey
AuraFormsguidestheexperiencebeforesubmit,keepseveryanswerorganized,thencontinueswiththerightfollow-upaftersubmission.
Guides
Captures the answers and customer context
Adapts
Changes the path based on saved rules
Continues
Runs the configured follow-up after submit
12
Automatic actions
Active in this starting system
2
Delivery channels
Email · Workspace priority
12
Messages and internal actions
3 customer messages · 8 team alerts · 1 workspace action
Nothing hidden behind “automation”
This is the system's starting automation. After activation, adjust the triggers, timing, recipients, and message copy to fit how your business actually works.
Thank you for your feedback, Customer First Name
AuraForms automation
Delivered automaticallyto Customer Email
Hi Customer First Name, Thank you for sharing how the experience felt with Service Provided at Property or Unit. Your feedback: What Stood Out Most? #if Would you also like to share your experience publicly on Google? = "Yes, show me the Google review link"...
Why this matters
The customer gets a consistent answer without someone writing and sending it manually.
Feedback for review: Customer First Name Customer Last Name
AuraForms automation
Delivered automaticallyto Internal Recovery Recipient
Customer First Name Customer Last Name (Customer Type) — Service Provided at Property or Unit Rating: Overall Experience Rating What stood out:...
Why this matters
The right person receives the submission context and can respond without checking the dashboard all day.
Contact requested: Customer First Name Customer Last Name
AuraForms automation
Delivered automaticallyto Internal Recovery Recipient
Customer First Name Customer Last Name requested personal contact. Service: Service Provided Rating: Overall Experience Rating What stood out: What Stood Out Most?...
Why this matters
The right person receives the submission context and can respond without checking the dashboard all day.
Why this matters
Important submissions are separated from routine responses so the team knows where to focus first.
1-star feedback: Customer First Name Customer Last Name
AuraForms automation
Delivered automaticallyto Internal Recovery Recipient
Low rating recorded. Review and consider personal recovery outreach.
Why this matters
The right person receives the submission context and can respond without checking the dashboard all day.
2-star feedback: Customer First Name Customer Last Name
AuraForms automation
Delivered automaticallyto Internal Recovery Recipient
Low rating recorded. Review and consider personal recovery outreach.
Why this matters
The right person receives the submission context and can respond without checking the dashboard all day.
Mixed feedback: Customer First Name Customer Last Name
AuraForms automation
Delivered automaticallyto Internal Recovery Recipient
Mixed rating recorded. Review written feedback for improvement opportunities.
Why this matters
The right person receives the submission context and can respond without checking the dashboard all day.
The review link you requested
AuraForms automation
Delivered automaticallyto Customer Email
Hi Customer First Name, here is the Google review link: Open Google Reviews . You choose what to paste and publish.
Why this matters
The customer gets a consistent answer without someone writing and sending it manually.
The review link you requested
AuraForms automation
Delivered automaticallyto Customer Email
Hi Customer First Name, here is the one reminder you requested. Your feedback was: What Stood Out Most? Open Google Reviews You choose what to paste and publish.
Why this matters
The customer gets a consistent answer without someone writing and sending it manually.
Referral interest: Customer First Name Customer Last Name
AuraForms automation
Delivered automaticallyto Internal Recovery Recipient
Customer First Name Customer Last Name is open to referring someone. Note: Optional Referral Name or Note
Why this matters
The right person receives the submission context and can respond without checking the dashboard all day.
Future interest: Customer First Name Customer Last Name
AuraForms automation
Delivered automaticallyto Internal Recovery Recipient
Customer First Name Customer Last Name would like updates about additional properties or services.
Why this matters
The right person receives the submission context and can respond without checking the dashboard all day.
Feedback summary: Customer First Name Customer Last Name
AuraForms automation
Delivered automaticallyto Internal Recovery Recipient
Rating: Overall Experience Rating. Customer type: Customer Type. Service: Service Provided.
Why this matters
The right person receives the submission context and can respond without checking the dashboard all day.
The result
AuraForms watches, decides, sends, and remembers—so the business can respond consistently without adding another manual process.
Post-service feedback, private recovery, Google reviews, referrals, and repeat business
A generic message misses the service context and gives the property manager no consistent way to acknowledge every rating, recover concerns privately, or offer a consent-respecting referral path.
The property manager currently writes review or referral requests manually. Reminders and links are otherwise sent manually. Actual savings depend on the follow-up sequence and response rate.
Illustrative estimate based on the manual steps this system can replace. Actual time saved depends on inquiry volume, configuration, and the property manager’s current process.
Customer journey
The customer sees their name, the service provided, property or unit, and an optional personal note.
The customer rates the experience and shares what stood out, what could improve, and whether they want contact.
Every rating receives the same choice to open the configured Google review page, without gating, pressure, or incentives.
The customer can copy or share a prepared introduction message without entering another person’s private phone or email.
Professional customization
Questions
Preview the customer journey, add it to your workspace, or have a specialist configure the personalization, Google link, recovery alerts, and referral message.
Walk through the finished setup with your specialist. Check your branding, messages and next steps before you approve publishing.
Have a question once you’re using your setup? Open Contact Support in your workspace. Send the details to our team and get a reply by email.
Create one link after maintenance resolution, move-in, or onboarding.
Open a device draft from the recipient-link workflow.
Add the hosted link to the place residents already use.
Reuse the system across resident, owner, and vendor relationships.
Saved business defaults stay ready while each request carries the customer name, service provided, and optional note.
No. Every rating path receives the same neutral choice to share publicly. Lower ratings also trigger a personal recovery option and internal alert.
No. The customer can copy the feedback they wrote, open the configured Google review page, and decide what to paste and publish.
No. The referral path prepares an introduction message the customer can share themselves.
